EAP Preferred provides confidential
counseling to employees and their household members to assist in solving
personal, family and work-related problems.
What is an EAP?
The EAP (Employee Assistance Program) offers a variety of services
to help identify and address problems that impact the workplace. One
of these services is counseling that is provided to the employee and
his/her family at no cost to the employee.
Is EAP counseling really
confidential?
Yes, it is confidential. Your EAP therapist is bound by ethical
and legal guidelines of confidentiality. The only limits of
confidentiality are those imposed by law. If you have any specific
questions about confidentiality, talk with your counselor or contact
Customer Service.
What kinds of problems do you
deal with?
Our counselors are experienced professionals who can help with
personal, family and workplace problems. Some examples are
work-related stress, substance abuse, relationship or marital conflict,
parent/child conflict, depression, anxiety, unresolved grief, domestic
violence. In addition, counselors can help with referrals to doctors
and to legal and financial resources.
Will you report my counseling
sessions to my employer?
No. We only report statistical information. No personal
information is shared.
What are the therapist's
qualifications?
All of our therapists are state licensed or certified masters or
doctoral level clinicians with years of counseling experience. In
addition, many are Certified Employee Assistance Professionals, which
means they have special knowledge of workplace issues including
substance abuse.
What if I'm referred to a
counselor that I don't like?
If you meet with the therapist and for whatever reason do not want
to return to that same therapist, please call us right away. We will
schedule you with another therapist and will not count that EAP visit.
Who is eligible for EAP
services?
We generally define this as the employee and immediate family or
household members, meaning those with whom you live that constitute a
family. If you have a specific question about who may qualify, call our
scheduling desk during business hours.
What if I still need counseling
after I use my EAP sessions?
Most people are able to resolve their problems within their EAP
sessions but if you need additional counseling your EAP counselor will
help you to make that transition to either counseling available through
your insurance plan or to community resources. Many of our counselors
are providers for insurance plans so you may be able to continue with
the same counselor, depending on your plan.
Can I see any therapist under my
EAP benefit?
EAP Preferred's employees and network providers provide your EAP
counseling. Contact our scheduling desk with questions about providers.
Does the EAP provide psychiatric
services?
The EAP benefit covers outpatient counseling. The counselors are
qualified to assess, diagnose and refer to a psychiatrist if needed. If
you need a referral to a psychiatrist it will likely be covered under
your employer's mental health benefit. Your EAP counselor can help you
to find a provider under your plan or make a referral to community
resources.
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